If you know….. pass it on!

Sharing our knowledge can save others a heap of time, anxiety and money!

Picture this, I’d just been told I’d be charged a ‘restocking fee’ for returning a shower part that wasn’t needed. This ‘restocking fee’ would be deducted from my refund. The box had been opened with a blade so wasn’t damaged.  None of the manufacturer’s labels had been disturbed and the internal individual items were still sealed.

This didn’t sound right to me. (Critical thinking – challenge what I’m told/think)

In my case, this 35% deduction to my refund for ‘restocking fee’ equated to £165!

This really didn’t sound right!

Running @Growing_Talent, we cover basic finance tips including consumer law, 14 day cooling off period for online purchases etc. I’d never heard of a ‘restocking’ fee. So, copious research on the internet followed. 

Yep, ‘restocking fee’ is a deduction from refunds retailers make. That didn’t sound right. Oh wait – this was American sites!

I reached out to the UK manufacturer of the part I’d brought from the London retailer. They confirmed they charged retailers a restocking fee which cannot be passed on to consumers in the UK. A scan read of the UK Consumer ACT 2015 showed a 14 day cooling off period for all goods brought on line for whatever reason to be returned.

Armed with my new knowledge about ‘restocking fees’ and their use in the UK,  I contacted the retailer I brought the part from pointing out, my contract was with them – not the manufacturer. Any ‘restocking fee’ they are charged by the manufacturer is their responsibility not mine. I also quoted the 2015 Consumer Act. 

I got my full refund within 48 hours!

I wonder how many people just accept a ‘restocking fee’ deduction in their refunds in the UK.

That’s why I’m sharing this knowledge everywhere I can.

What knowledge would you pass on?

I share steps, tips and knowledge to enable others to know how to get things done in the workplace especially when their brains have different wiring.

#ADHDCoach

#I-Act Practitioner

#WorkplaceGrowth

#Growing_Talent